Troubleshooting
Troubleshooting
| Problem | Solution |
|---|---|
| Wi-Fi connection fails | Verify the Wi-Fi password. Ensure the network is 2.4 GHz — 5 GHz is not supported. |
| Device shows offline | Check the physical connection and power supply of the device. Re-scan from the app. |
| App cannot reach the gateway | Check your internet connection. Verify the gateway is connected via Wi-Fi or Ethernet (check LED indicators on the device). |
| Controls not responding | Pull down to refresh the home screen. If the problem persists, check the gateway is online and the device is powered. |
| Cannot log in | Verify your email and password. Use Forgot password on the login screen to reset via email. |
| Confirmation email not received | Check your spam folder. Wait a few minutes and try resending from the app. |
For issues specific to the Aquarea Home Network Hub — such as Modbus devices not being
discovered or the heat pump not detected — see the
Network Hub Troubleshooting page.